Our Mission

Founded in 1978, Sertoma Speech & Hearing Centers is a nonprofit organization, a 501 (c)(3), dedicated to speech and hearing care. All our patients, from newborns to senior adults, receive the finest diagnostic services, treatment counseling, rehabilitation, and one-on-one personal care. Our mission—to serve all who need us—distinguishes us in the marketplace of speech and hearing health.


Checklist For Patients Visiting Our Offices During the Covid-19 Pandemic

Do not schedule an office visit if you

  • Have had recent contact with a person confirmed with COVID-19.
  • Feel sick, are running a fever, have a persistent cough.

If your visit requires you to enter the office, please do the following:
  • Before entering, cover your nose and mouth with a dust mask, scarf, or bandana.
  • Sanitize your hands immediately after entering the office.
  • Do not bring other members of your family to your appointment.
  • Do not shake hands or touch your audiologist.
  • Follow the instructions your audiologist provides.

We are observing the following protocols for your safety and the safety of our professionals during the Covid-19 crisis.
  • Triage of hearing aids in the parking lot.
  • No more than 5 people in the building at any time.
  • Patients will be immediately directed to treatment rooms.
  • CDC directions for sanitation enforced:
  • Staff in masks and gloves.
  • All surfaces and instruments sanitized between patients.
  • Teletreatment as appropriate.

To schedule an appointment, please do the following:
  • Call the office you visit, either Crest Hill or Palos Hills, to determine if your problem can be resolved without a visit.
  • If a visit is required, we’ll schedule your appointment and provide the details of how your appointment will be managed.

Download a PDF of this information

Crest Hill - 630-637-5060 • Palos Hills - 708-599-9500

Covid-19 Protocol


Office Locations and Hours

Days Closed During the 2021 Holiday Season

● November 25 and 26
● December 24 through December 27
● December 31 through January 3, 2022

Crest Hill Office

16151 Weber Road, Suite 101, Crest Hill, IL 60403
Phone: 630-633-5060
Fax: 630-633-5064

Monday-Thursday: 8:00 AM - 4:30 PM
Fridays: 8:00 AM - 1:00 PM

Palos Hills Office

10409 S Roberts Road, Palos Hills, IL 60465
Phone: 708-599-9500
Fax: 708-599-2791

Monday-Tuesday: 8:00 AM - 6:30 PM
Wednesday-Thursday: 8:00 AM - 4:30 PM
Fridays: 8:00 AM - 1:00 PM

Before visiting our offices, please review our Covid-19 Patient Protocol and observe it carefully. Thank you.

Locations & Hours


Contact Us

Crest Hill Office

Phone: 630-633-5060
Fax: 630-633-5064

Palos Hills Office

Phone: 708-599-9500
Fax: 708-599-2791

Contact Us

Top 5 Reasons for Choosing Us

We are a nonprofit, a 501 ©(3). Compared to our for-profit competitors, our worldview is different: We focus on you, not sales contests and quarterly profits.


1. Trust

We are an efficient, modern nonprofit that earns its way. As a 501 (c)(3), we are structured to concentrate on you, our mission since 1978.

The income we earn from professional services is reinvested directly into our operations, advanced training, and new technologies. Not a single penny goes to sales commissions, sales contests, or bonuses.

"I travel here because I have complete trust and get upmost care from them. Christy and Marilyn go above and beyond. Christy's knowledge of my hearing and treatment is exceptional. Marilyn helps me with my scheduling and any problems I have with absolute professionalism. I know I am in goods hands with them. I wouldn't go anywhere else and I would advise anyone to see them for treatment. They are the Best!!!" —Joan F.

2. Clinical Skill

If you're shopping for speech or hearing services, be sure to compare our clinical team's credentials and experience with those of other candidates. Only audiologists have the clinical skills to rigorously interpret the results of screenings and hearing evaluations, and fit and fine-tune hearing aids. We do not employ technicians or hearing-aid dispensers.


"We’re very pleased with Dr. Tom Wardzala as he goes out of his way to assure that we’re satisfied. He’s the best!" —provided by anonymous survey


3. Choice of Hearing-Aid Brands

Why is choice important? It ensures that you get the right mix of features for your hearing challenges.

We're not a manufacturer's hearing-aid franchise or big-box retailer that offers only one brand. Offering only one brand of hearing aids risks getting the features you need. No single brand of hearing aids is a universal solution. Don't be fooled. Your choice of hearing-aid brands is vital.

"Sertoma Speech & Hearing Centers has always treated me well, no matter what the problem, explaining what and how to handle my hearing aids." —provided by anonymous survey

4. No Deceptive Sales or Pricing

We don't run ads announcing, "Wanted: 30 people with hearing loss to evaluate new digital hearing aids!"

We take another approach: We respect you. You're welcome to try our hearing-aid brands and models any time you want.

If you have a hearing loss that needs treating (not all do), your audiologist will discuss all your treatment options with you to find the best solution that fits your budget.


"Dr. Kreps was highly knowledgeable and helped me answer my questions satisfactorily. The outcome of my test result was an honest response and I am very satisfied with Dr. Kreps’s suggestion." —Gul N.


5. Unsurpassed Value

● Thorough, unrushed consultation to get to know each other
● Team of audiologists and speech-language pathologists
● Clinical diagnosis and discussion of all treatment options
● Counseling and support for individuals and families
● Performance fine-tuning and on-site repairs
● Wide choice of digital-hearing brands and models
● 45-day trial period of all hearing aids
● Access to your professional clinician when you need it
● Product-and-service pricing to fit your budget


Our team of audiologists and speech-language pathologists reviews the latest research and summarizes it for you. We publish our newsletter eight times a year. You'll learn about —

● Hearing aids
● Dementia triggered by hearing loss
● Pediatric speech and hearing
● Speech-language therapies
● LSVT and Parkinson's Voice therapies
● Occupational-hearing conservation

Sertoma Speech & Hearing Centers logo and link to website

Sertoma Speech & Hearing Centers is a 501 (c)(3) dedicated to speech and hearing care.

© 2021, Sertoma Speech & Hearing Centers

Contact Us

Crest Hill office - 630-633-5060
Palos Hills office - 708-599-9500